Need to contact us?
We know how frustrating it may be to not get a live person on the phone, and we sincerely apologize & appreciate your patience! Due to the high call volume & limited support staff, it is difficult to answer every call we receive, but we make every effort to do so! For a prompt reply, you may submit an email to any of the following departments by clicking on the department you would like to contact. Our staff makes every effort to respond to patient emails within one business day. Multiple submissions may result in a delay. If you are experiencing an emergency, please call 911 or go to the nearest emergency room.
Please note that upon submitting an email to our office it is presumed that you are authorizing us to communicate with you via email. Our office takes the necessary safety precautions to ensure confidentiality and security. Please notify our office if you may have any concerns.
Please note that upon submitting an email to our office it is presumed that you are authorizing us to communicate with you via email. Our office takes the necessary safety precautions to ensure confidentiality and security. Please notify our office if you may have any concerns.
*Please note: we do not do same day refill request; clients must provide 2-3 business days notice
*Requests received after 2:00 p.m. on Friday will not be addressed until Monday
*Requests received after 2:00 p.m. on Friday will not be addressed until Monday
Please be aware that record requests can take up to 15 days to process. Records released to clients directly will be assessed a $25.00 fee.
OFFICE HOURS
*DUE TO COVID-19 our hours may vary and are subject to change without notice*
Monday through Friday
9:00 a.m to 5: 00 p.m.
Staff Lunch
12:00 - 1:30 p.m.
OFFICE PHONE NUMBER: 512.328.7222
Telephone Hours: Monday through Friday from 9:00 a.m. to 3:00 p.m. *DUE TO COVID-19 our phone hours have changed*
Unable to reach our receptionist via telephone? Text/SMS messaging is now available by contacting 512.640.4171.
*DUE TO COVID-19 our hours may vary and are subject to change without notice*
Monday through Friday
9:00 a.m to 5: 00 p.m.
Staff Lunch
12:00 - 1:30 p.m.
OFFICE PHONE NUMBER: 512.328.7222
Telephone Hours: Monday through Friday from 9:00 a.m. to 3:00 p.m. *DUE TO COVID-19 our phone hours have changed*
Unable to reach our receptionist via telephone? Text/SMS messaging is now available by contacting 512.640.4171.
Austin Family Mental Health Directory:
Appointments, press opt. 1
Refill requests, press opt. 2
Billing, press opt. 3
Medical records, press 5
Practice Manager, press 6
Fax: 512.328.8222 or Medical Records 512.367.5668
Appointments, press opt. 1
Refill requests, press opt. 2
Billing, press opt. 3
Medical records, press 5
Practice Manager, press 6
Fax: 512.328.8222 or Medical Records 512.367.5668
