AFMH Family,
AFMH is currently operating normal business hours and plans to provide as much support as possible to you all during this time. We ask that you email or call our office with any questions or concerns you may have. We kindly ask for your patience as we do our best to respond to everyone’s message in a timely manner.
We understand that many of you may be impacted by the closure of schools, jobs, and/or may be without childcare and may be unable to keep your scheduled appointment. We are now offering Tele-medicine services to our established clients during this time to ensure you receive care.
The health and safety of our AFMH clients, staff, and providers is our top priority. While we know it is difficult to not overreact or worry during this time, we ask clients to remain informed, to try to remain as calm as possible, and stay safe.
Be well.
AFMH is currently operating normal business hours and plans to provide as much support as possible to you all during this time. We ask that you email or call our office with any questions or concerns you may have. We kindly ask for your patience as we do our best to respond to everyone’s message in a timely manner.
We understand that many of you may be impacted by the closure of schools, jobs, and/or may be without childcare and may be unable to keep your scheduled appointment. We are now offering Tele-medicine services to our established clients during this time to ensure you receive care.
The health and safety of our AFMH clients, staff, and providers is our top priority. While we know it is difficult to not overreact or worry during this time, we ask clients to remain informed, to try to remain as calm as possible, and stay safe.
Be well.
Need to contact us?
We know how frustrating it may be to not get a live person on the phone, and we sincerely apologize & appreciate your patience! Due to the high call volume & limited support staff, it is difficult to answer every call we receive, but we make every effort to do so! For a prompt reply, you may submit an email to any of the following departments by clicking on the department you would like to contact. Our staff makes every effort to respond to patient emails within one business day. Multiple submissions may result in a delay. If you are experiencing an emergency, please call 911 or go to the nearest emergency room.
Please note that upon submitting an email to our office it is presumed that you are authorizing us to communicate with you via email. Our office takes the necessary safety precautions to ensure confidentiality and security. Please notify our office if you may have any concerns.
Please note that upon submitting an email to our office it is presumed that you are authorizing us to communicate with you via email. Our office takes the necessary safety precautions to ensure confidentiality and security. Please notify our office if you may have any concerns.
*Please note: we do not do same day refill request; clients must provide 2-3 business days notice
*Requests received after 2:00 p.m. on Friday will not be addressed until Monday
*Requests received after 2:00 p.m. on Friday will not be addressed until Monday
Please be aware that record requests can take up to 15 days to process. Records released to clients directly will be assessed a $25.00 fee.
OFFICE HOURS
Monday through Friday
9:00 a.m to 5: 00 p.m.
Lunch
12:30 - 1:30 p.m.
OFFICE PHONE NUMBER: 512.328.7222
Telephone Hours: Monday through Friday from 9:00 a.m. to 4:45 p.m.
Unable to reach our receptionist via telephone? Text/SMS messaging is now available by contacting 512.640.4171. * We are experiencing difficulties with our 8x8 app and are unable to utilize our SMS service. Please email or call our office* This feature is available for established clients that need to make/cancel/or reschedule an appointment. You may also utilize this feature to notify staff if you are running a few minutes late. Please keep in mind, clients that are more than 10 minutes late may be asked to reschedule their appointment. All prescription related text messages will not be responded to.
Monday through Friday
9:00 a.m to 5: 00 p.m.
Lunch
12:30 - 1:30 p.m.
OFFICE PHONE NUMBER: 512.328.7222
Telephone Hours: Monday through Friday from 9:00 a.m. to 4:45 p.m.
Unable to reach our receptionist via telephone? Text/SMS messaging is now available by contacting 512.640.4171. * We are experiencing difficulties with our 8x8 app and are unable to utilize our SMS service. Please email or call our office* This feature is available for established clients that need to make/cancel/or reschedule an appointment. You may also utilize this feature to notify staff if you are running a few minutes late. Please keep in mind, clients that are more than 10 minutes late may be asked to reschedule their appointment. All prescription related text messages will not be responded to.
Austin Family Mental Health Directory:
Appointments, press opt. 1
Refill requests, press opt. 2
Billing, press opt. 3
Medical records, press 5
Practice Manager, press 6
Fax: 512.328.8222 or Medical Records 512.367.5668
Appointments, press opt. 1
Refill requests, press opt. 2
Billing, press opt. 3
Medical records, press 5
Practice Manager, press 6
Fax: 512.328.8222 or Medical Records 512.367.5668
4005 Banister Lane, Suite 200C, Austin, Texas 78704
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Phone 512.328.7222
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Fax 512.328.8222
Medical Records Fax: 512.367.5668 |
AFMH Copyright © 2015